Our network

Red Cross Seeks Ombudsman Volunteers | Health

Title (Max 100 Characters)

Red Cross Seeks Ombudsman Volunteers
Health
Red Cross Seeks Ombudsman Volunteers

BUFFALO, NY, August 12th, 2011 – The American Red Cross, Serving Erie & Niagara Counties is currently seeking volunteers for its Ombudsman Program, which provides advocacy services responsive to the complaints and problems of residents living in long term care facilities.

                An ombudsman is a dedicated volunteer certified to receive, investigate, and solve complaints made by, or on behalf of, residents in nursing homes, assisted living facilities and certified housing in the community.  Ombudsmen are assigned to a facility on a weekly basis to discuss problems, concerns, or to simply lend an ear when residents have something on their minds.  They monitor the quality of care, help protect residents’ rights, provide information to the residents and their families to ensure proper treatment, and to encourage residents to express their opinions. Volunteers will experience a wide range of satisfactions as they handle advocacy issues and increase community concern and interest for the institutionalized elderly.

            Ombudsmen must be at least 21 years of age with an interest and capacity to fulfill the advocate’s role, as possess strong verbal and written communication skills.  Regularly scheduled training is provided.  The next scheduled training program, a total of 36 hours, will be held September 12th-15th.  Prospective ombudsmen must go through an interview process BEFORE being eligible for the training program.  Interested parties should contact (716) 878-2385 immediately for more information.

Health

East Aurora Businesses